Got questions? We've got answers! We love chatting with you, and to make your life even easier, we've whipped up this super handy-dandy FAQ page packed with all the juicy details. We'll keep it fresh with new questions from customers just like you.

Can't find what you're looking for? No worries—just give us a shout! We're always here and happy to help.

Online Orders

  • Since we're dealing with fresh and tasty products, we aren't able to accept returns or offer refunds. But don't worry—if something's not quite right, we've got your back and we'll gladly provide a credit toward your next order. Just shoot us an email at 3acrossranch@gmail.com, and we'll get you taken care of!

  • Local Delivery: Let us handle the heavy lifting—literally! If you're in Central Washington and your order totals 100lbs or more, we'll happily deliver your goodies right to your doorstep on a date that's convenient for you.

    Pick-Up Locations: Prefer to pick up? No problem! You can grab your order from one of our handy pick-up locations in the area.

    After providing your contact information, we'll reach out by phone using the number you provided to coordinate details and confirm your delivery or pick-up spot.

    Estimated timeframe: 7–21 days. Easy peasy!

  • Here's where you can find our convenient pick-up spots:

    Washington State:

    • North Bend

    • Issaquah

    • Seattle

    • Tri-Cities

    • Goldendale

    • Vancouver

    Oregon:

    • Biggs Junction

    • The Dalles

    • Hood River

    • Troutdale

    • Gresham

    • Portland

    • Beaverton

    • Hillsboro

    • Clackamas

    • Johnson Creek

    • Most Portland Metro areas

    Don’t see your location listed? Ah, bummer! Right now, we're only servicing our awesome friends in Washington State and Northern Oregon—sorry, no delivery options beyond these areas (yet!). Thanks a bunch for understanding, and definitely keep an eye out—we hope to expand our delivery area someday soon!

    Still have questions or just want to say hi? We're always here and happy to chat!

  • Keep your eyes peeled for restocks, and in the meantime, why not shake things up in the kitchen with one of our tasty alternative boxes? Your tastebuds will thank you!

  • ❄️ Freshness on Wheels:
    Shipping premium meat isn't just "pack and go"—it’s an exciting mission to keep steaks icy-cool and ribs refreshingly chilled! Every shipment is carefully planned, wrapped in temperature-controlled gear, and handled with extra love, ensuring it arrives safe, fresh, and ready for your grill.

    📦 When Ordinary Doesn't Cut It:
    Regular e-commerce programs might work for gadgets and T-shirts, but juicy steaks, customized cuts, and delicate cuts of meat deserve specialized attention. Our meat-shipping superheroes ensure every delicious package meets precise food-safety standards, temperature requirements, and your tasty expectations! description

    ⚖️ Keeping track of beef inventory can be as tricky as grilling the perfect steak! But don’t worry—we use specialized software and smart processes to ensure you always get precisely what you ordered, hassle-free and deliciously accurate. Plus, whenever you reach out to us, you're doing more than just securing amazing beef—you’re helping us ranchers plan responsibly, ensuring we raise exactly the right number of animals for each harvest.

    Good beef, good planning, and good vibes all around! 🌾🥩

Shares

  • A beef share is your ticket to securing a delicious portion of one of our amazing, 100% grass-fed, grass-finished cows! You can snag a whole cow, half a cow, quarter, or even a sixteenth—whatever fits your appetite (and freezer!). It’s hands-down the best way to get fresh, local beef at a tasty price. Shares are priced based on the cow's hanging weight—meaning you're scoring premium cuts without paying premium prices. It's like getting steakhouse quality beef without the steakhouse bill!

    (Check out more juicy details, timelines, and extra info below!)

    • We hear you loud and clear! Let's make sure you've got plenty of room before you swing by to snag your share. Check out the quick breakdown below. Oh, and pro tip: beef stays tasty in the freezer for at least two years—so go ahead, stuff that freezer to the max!

    • Half beef - requires 10-12 -cubic foot freezer. 

    • Quarter beef - requires a 5-8- cubic-foot freezer. 

    • Eighth beef - fits in your standard kitchen refrigerator/freezer with room to spare. 

  • A beef share is your ticket to tasty, top-quality, 100% grass-fed beef—without grocery-store prices or frequent trips. It's the easiest (and budget-friendliest!) way to fill your freezer with deliciousness, all while directly supporting local ranchers.

  • Timelines can vary a bit, but you can usually plan to pick up your share about 16 days after your scheduled harvest date. Grab it right here at our ranch, let us deliver right to your door, or catch us at one of our convenient pick-up locations!

  • When you reserve a share with a deposit, you're helping us (the ranchers) sustainably plan ahead, ensuring we raise exactly the right number of animals for each harvest.

    Moving forward, we'll be asking for a deposit on all share reservations. Deposits have become pretty common practice across the industry, and as we continue to grow, we're adopting this approach too. Thanks so much for helping us keep things sustainable, delicious, and community-driven!

  • Here's how it works (we'll keep it simple!):

    • When you reserve your share, we'll email you an invoice and request your deposit. You'll have one week from then to make the deposit payment.

    • About 6 weeks before your scheduled harvest date, we'll send out a friendly reminder. If something comes up and you absolutely need to change your reservation, this reminder is your last chance to move your share (and your deposit!) to a later date without losing your deposit.

    • Heads up — if there are any changes after this final 6-week mark, unfortunately, the deposit will be non-refundable.

    Thanks for being awesome and helping us keep things running smoothly!